FAQ's
Sizes
Select a Tucker Sling based on your baby's weight. It is important that you do not order a Tucker Sling that is too small or too large for your baby. If you do, it will not fit properly. For example, a 12 to 14 pound baby will NOT fit properly in the CTMQ 500 which is sized for babies that weigh 16 to 24 pounds. Tucker Slings come in sizes for babies from 3 to 30 pounds.
Custom sizes are available upon request. We can make a sling to fit any mattress that can be elevated. Required information: Patient weight, Distance in inches from armpit to top of thigh, Width and Depth of mattress. Time for delivery is 2 to 3 weeks.
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Positioning
Your baby can be placed on his/her back, side or stomach with the Tucker Sling. Choose the position or positions that you and your doctor prefer.
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How Does a Sling Work?
The top of the Sling snuggly fits over one end of the crib or foam wedge like a fitted sheet or pillow case. The bottom portion of the Sling fits the baby much like a safety harness or parachute rigging that goes between the baby's legs and wraps securely around the torso. Fitted properly in the Sling, the baby will not slide down the mattress when one end of the mattress is raised to approximately 30 degrees.
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Cribs
The Tucker Sling fits a standard crib mattress (27 inches wide by 4 ½ inches thick). You will have to elevate one end of the mattress to approximately 30 degrees.
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Foam Wedge
Dimensions are 26in (L) x 12in (H) x 24in (W).
If you can elevate one end of your standard crib mattress to approximately 30 degrees, then you may use a Sling for a standard crib mattress.
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Sling & Foam Wedge Combination
This product combination is designed to make your baby portable for today's "on-the-go" parents. The "Combo" can be placed anywhere there is a safe and sturdy surface in your home, office, or daycare. It fits in most "play and pack" type of products. The Sling that fits the foam wedge will not fit a standard crib mattress nor will the Sling that is made to fit a standard crib mattress work with the foam wedge.
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Swaddle
Yes, a baby can be swaddled and secured in either a crib style or foam wedge style sling.
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Insurance
Tucker Designs does not currently have a department to process health insurance claims for our customers. However, many insurance companies reimburse for The Tucker Sling. You need to check with your health insurance company to find out the specifics of the coverage that they provide for medical devices such as The Tucker Sling and request a claims form from the insurance company. Your health insurance company may ask for the "HCPC codes" in order to process a reimbursement claim. The HCPC codes will be on your copy of the invoice.
The HCPC Codes are as follows:
| Tucker Sling | E-0621 |
| Foam Wedge | E-0190 |
| Miscellaneous | E-1399 |
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Shipping
Depending on which product you choose we ship by USPS or DHL. You will have a choice of shipping by ground or air. Ground service will take 3 to 6 business days for delivery and air service will take 2 to 3 business days for delivery. The delivery time will be affected by a rural or major metro address.
Orders generally will ship within 1 business day of processing. Order processing is generally completed within 1 business day of receipt.
| Example: | Order | Shipping | Total Time |
| Air | 1 day | 1 or 2 days | 2 to 3 days |
| Ground | 1 day | 3 to 6 days | 4 to 7 days |
Please note that delivery time is subject to the ability of our couriers (DHL, UPS and USPS) to fulfill their delivery schedule. Tucker Designs, Ltd. is not liable for packages that were not delivered on time because of mishaps or unavoidable delays by our couriers.
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Order Processing
All orders are generally processed and shipped within 1-2 business days. In case the product you selected is on backorder, you will receive immediate notification and be given the option to remain on backorder. All orders go thru an address verification system in order to protect our customers and the company against fraud. Therefore, we reserve the right to cancel any orders that are suspected of being under fraudulent activity.
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Colors
The Slings are available in white, a neutral pattern (primary colored hearts, a girl's pattern (generally soft pastels), a boy's pattern (generally blue with cars or similar).
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Returns
Our product is a single patient, single use product and cannot be returned for resale.
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Billing Information
- Billing Address (Name, Address, Phone Number, and E-mail)
- Shipping Address (Name, Address, Phone Number and E-mail)
- Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)
This information is used ONLY for the purpose of processing your order. The shipping address is required in order to ship your order; the e-mail address is used to send your receipt and tracking information. The billing address is needed to verify the identity of the cardholder; and the phone number is necessary so that we can call you there is a problem with your order.
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Forms of Payment
For online orders via our shopping cart we accept VISA, MasterCard, American Express, and Discover. We also accept checks and money orders. Mail your check or money order along with a detailed letter listing the items you would like to order, your phone number and the shipping destination.
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Live Customer Support
Our hours of operation are Monday thru Friday 10:00am to 7:00pm Eastern Standard Time. During non-business hours you can contact us via our 24-hr answer line (504-464-7479) or by email (info@TuckerDesigns.com). Please leave a clear detailed message including your baby's age and weight and you will receive a call back by the next business day.
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Privacy Policy
All information submitted to Tucker Designs, Ltd. is held private. We DO NOT sell customer information.
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Security
Our website is not only designed to make your shopping experience easy, quick and enjoyable, but also secure. Protected by a 128-bit secure server certificate, none of our customers' information is released and is kept confidential.
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Terms of Use and Disclaimer
All products that appear on TuckerSling.com are the sole property of Tucker Designs, Ltd. unless specified otherwise. Such materials protected by this copyright include but are not limited to any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website. Tucker Designs, Ltd. and the TuckerSling.com's website is used only for the purpose of shopping on this site, placing an order on this site, or for conducting other tasks associated with shopping or placing an order on this site. By placing an order with Tucker Designs, Ltd. you acknowledge and agree that at no time is Tucker Designs, Ltd. making any representations or warranty regarding the products purchased by you the customer.
BY USING THIS SITE AND/OR ANY SERVICES RELATED THERETO, YOU AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THE TERMS OF USE AND DISCLAIMER.
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Contact Us
| E-mail: info@TuckerDesigns.com Phone: 504-464-7479 Fax: 504-834-6947 |
P.O. Box 641117 Kenner, LA 70064-1117 701 Papworth Ave., Suite 101 Metairie, LA 70005 |